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Thursday, March 20, 2008

MAID SERVICE INTEGRITY DEFINED


Maid Service with Integrity is part of our mission; it is part of our promise. But adding Integrity to your mission statement is not particularly unique, is it? Plenty of maid service companies talk about integrity, but is it just talk? When it’s all said and done about integrity, is there more said, than done?
Truth is a maid service company can’t judge its own integrity.
Truth is only a maid service company’s Clients can judge its integrity. Only a maid service company’s Customers can decide.
Right now we are enjoying a philosophical debate with a one-time move out maid service Client who initially ordered a courtesy cleans (dust, sweep & mop). Courtesy Cleans are less money because they take less time (time really is money). However on the day of service she expanded the scope of her order to become a Spring Clean in three ways:
  1. She called our maid service office.
  2. She left a detailed note for the maids on all the extra things she wanted done (attached herewith).
  3. Her husband managed the end of the clean, having the maids remove air intake vents to clean out air conditioning ducts, pulling out the refrigerator, detailed cleaning of the garage, and other things we don’t normally do. He wouldn’t let the maids leave until he was completely satisfied.

Our maid service company was delighted for the extra work. We are in the business for pleasing our Customers. So long as we don’t endanger our maids we will do just about anything a Client asks. Just pay our maids for their time & energy.

Now that her toilets are sparkling, this particular maid service company Client doesn’t want to pay for the extra scrubbing bubbles! Now she wants to pay for the original Courtesy Clean even though she changed her mind and expanded her original order. This is like ordering only soup and a salad at Ruth’s CHRIS STEAK HOUSE, and then as an afterthought adding Ahi Tuna Stack, seared rare, topped with Colossal lump crabmeat and served sizzling with red pepper pesto the next time your waiter came to the table. After enjoying this feast, even a Grifter would have a hard time arguing to pay only for the soup and salad!!

It comes down to integrity. Clients also need to possess integrity. Most do. For the ones that don’t, this blog is less costly for me than hiring a team of clinical psychologists.

If you need maid service in LONGWOOD, FL dial 407.737.7773. We stand for professionalism, integrity and clean, healthy homes.

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